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I was looked after incredibly well

Posted By caelummz75

"I was looked after incredibly well"

About: Maternity care / Maternity Out Patient Department Royal Infirmary of Edinburgh at Little France / Maternity care Royal Infirmary of Edinburgh at Little France / Reproductive Health (Simpson Centre) Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I was transferred to Little France after my waters broke early and my local hospital in Glasgow didn’t have space to house me for monitoring.

From the staff at QEUH, the Glasgow ambulance staff who transferred me at 4am, and everyone at ward 119 at Edinburgh Royal Infirmary who looked after me for 4 days during the most scary time of my life so far I want to say a huge thank you.

I was looked after incredibly well and every member of staff I encountered was lovely, professional and above all caring. 

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Responses

Response from Donna Swinney, Clinical Manager, Maternity Inpatients and Gynaecology, Royal Infirmary of Edinburgh at Little France 2 months ago
Donna Swinney
Clinical Manager, Maternity Inpatients and Gynaecology,
Royal Infirmary of Edinburgh at Little France

Submitted on 21/02/2025 at 10:40
Published on Care Opinion at 10:40

Dear caelumnnz75

Thank you for taking the time to share your positive experience of 119 at RIE. I can only imagine what a frightening time this must have been for you and it is lovely to read that you felt well cared for and supported by our staff. I will pass your thanks on to the 119 team.

Kind regards

Donna Swinney

Clinical Manager Maternity Inpatients

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 26/02/2025 at 10:03
Published on Care Opinion at 10:03

picture of Kevin Torbet

Dear caelummz75

Thank you for sharing your experience with us, and we’re so glad to hear that you were well cared for during such a challenging and frightening time. It's wonderful to know that the teams at QEUH, the Glasgow ambulance service, and Ward 119 at Edinburgh Royal Infirmary provided you with the support and professionalism you needed.

Your kind words about the staff are truly appreciated. We are proud of our teams who work hard to ensure the safety and comfort of patients, and it’s reassuring to hear that you felt cared for every step of the way.

Wishing you all the best with your recovery and ongoing care, and we hope everything continues to go well for you and your baby.

Thank you once again for taking the time to share your feedback.

Kind regards

Kevin

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Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 2 months ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 27/02/2025 at 08:38
Published on Care Opinion at 08:38

picture of Marie Kennedy

Hi caelummz75,

I see my colleagues from QEUH and RIH have responded but I just wanted to add our thanks from the Scottish Ambulance Service for your kind comments and such positive feedback.

It sounds like quite a scary experience you've been through and I'm glad that all the NHS staff were able to take such good care of you and make that experience just a little bit easier.

They all really appreciate getting such positive feedback from patients and their families so thank you for taking the time to write in to pass on your thanks and share your experience.

We wish you all the very best,

Take care,

Marie

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