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Hubbies fall

Posted By susan2024

"Hubbies fall"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

Hubby had a nasty fall

Ambulance came and went to A&E

The ambulance people were really good. They were kind but firm with him and did their little lecture to him really well so hope he takes it on board

Got to the RDE and although we had a long corridor wait the staff did everything they could to make it OK. James [ Exeter ambulance service] made sure we had drinks etc and all staff seemed to be very aware of Parkinson's needs

All staff were really Great and must have been exhausted with all that was going on

Stitched up and sent home 

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Responses

Response from Tamara Martin Garcia, Sister, Emergency Department (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Tamara Martin Garcia
Sister, Emergency Department (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Sister Emergency Department

Submitted on 19/02/2025 at 23:07
Published on Care Opinion at 23:07

picture of Tamara Martin Garcia

I’m so sorry to hear about your husband’s fall, but it’s great to hear the ambulance crew and the hospital staff were so supportive and attentive.

I hope he’s feeling better now and wishing you both some rest after such a stressful experience!

Thank you for the feedback!

Tamara Martin Garcia

Emergency Department Sister

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Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 2 months ago
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 05/03/2025 at 16:47
Published on Care Opinion at 16:47

Good Afternoon,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! We hope your husband is on the mend, and are sorry he had to use our services in the first place!

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message and we will ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards, Lauren Blick

SWAST:The Patient Engagement Team

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