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Warm approach and genuine interest

Posted By Chaxx96

"Warm approach and genuine interest"

About: Specialist Child Health & Disability / Community Children’s Nursing (Armagh & Dungannon)

(as a parent/guardian),

As part of the ADHD and Autism assessment my 6 year old son needed his bloods taken in Villa 2, St Luke’s. My son was incredibly nervous (as was I) and behaviour off baseline. I used a video online to prepare him so he knew what to expect.

We came into a very large and clean waiting area with toys and books to keep him entertained. We were greeted by a lovely nurse called Janet and a final year student nurse. My son wanted his brother in with him and this was allowed. Janet was so lovely and spent time chatting with my son, making him comfortable so he trusted her before attempting to get bloods. Janet and the student were quick and obtained bloods on first try despite poor veins. Their warm approach and genuine interest in my son's interests made the procedure successful. Well done to you both! 

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Responses

Response from Michelle Davey, Community Children’s Team Leader, Armagh and Dungannon., Children and Young People's Directorate, Southern Health and Social Care Trust 3 months ago
Michelle Davey
Community Children’s Team Leader, Armagh and Dungannon., Children and Young People's Directorate,
Southern Health and Social Care Trust

Submitted on 24/02/2025 at 11:04
Published on Care Opinion at 11:05

Dear Parent,

Thankyou so much for taking the time to complete care opinion. Your feedback to our service is warmly welcomed and very valuable.

I am delighted that a very stressful experience for both you and your son turned into a positive one. We pride ourselves in making the clinic warm and welcoming to ease parents worry and make the child feel comfortable and reassured. I am so pleased this aim was achieved and his bloods tests were completed quickly.

I will be sure to pass your feedback onto Janet and Caoimhe, who I know will really appreciate your kind words.

I wish you and your family the very best,

Kind regards,

Michelle

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