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MRI scan at Golden Jubilee Hospital

Posted By AnxiousPatient

"MRI scan at Golden Jubilee Hospital"

About: Golden Jubilee National Hospital / Outpatients

(as a carer),

I escorted a friend with mobility issues to an MRI scan in the Golden Jubilee.  Our flight was 3 hours late leaving, so we thought we might not manage to get it done, but we contacted the Jubilee booking office, who were very kind and said just to phone when we arrived in Glasgow which we did. 

On arrival at the Jubilee, we were directed to the MRI department, and my friend had the scan right away. Every single person we spoke to in the hospital was so polite, kind and helpful; we had to ask for directions a couple of times, and we were 3 hours late, but even so, everyone was so amazingly lovely to us and so helpful.  My friend had been very anxious about the MRI, but the whole experience was transformed by the absolute loveliness of everyone we met in the Jubilee. 

Thank you all so very much. 

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Responses

Response from Denise Symington, Patient Focus Public Involvement, Clinical Governance, NHS Western Isles 2 months ago
Denise Symington
Patient Focus Public Involvement, Clinical Governance,
NHS Western Isles

Lead Advisor to NHS Western Isles on Public Engagement and Service Change

Submitted on 17/02/2025 at 09:40
Published on Care Opinion at 09:40

picture of Denise Symington

Dear Anxious Patient

Thankyou very much for getting in touch via Care Opinion to tell us about your experience of travelling for your MRI Scan.

We know how worrying it can be when there are travel delays from our remote location for tests scans. We have a very good relationship with our colleagues in NHS Greater Glasgow and Clyde who are very understanding and accommodating to give our patients the best experience possible and for that we are very thankful.

As a board we are very excited at the prospect of getting our own MRI Scanner, which although is still some time in the future will reduce the need for our patients to travel for this diagnostic test.

I am so pleased to hear that your scan went ahead and that everyone in your patient journey was so helpful and reassuring.

I hope you hear the outcome of your scan in the near future.

kind regards

Denise Symington

Patient Focus Public Involvement

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Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 2 months ago
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 18/02/2025 at 10:15
Published on Care Opinion at 10:15

Dear AnxiousPatient,

Thank you for taking the time to post about you and your friend’s experience. I am sorry to hear that your flight was delayed, I imagine that this was stressful for your friend. I am however thrilled to hear that once you arrived at NHS GJ everyone you encountered was so friendly and helpful. Our staff are committed to providing excellent patient care and I am pleased to hear that the team were able to put your friend at ease during an anxious time. I will ensure that your kind words are passed onto the team involved in your friend’s care who I know will greatly appreciate this feedback.

Kind regards

Hollie

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