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Doctor was polite, courteous and very professional

Posted By paulodavinci

"Doctor was polite, courteous and very professional"

About: General practices in Greater Glasgow & Clyde

(as a service user),

I attended the Consulting Rooms in Paisley where I was given a consultation by Dr Perret.

He was very thorough in his examination and with his diagnosis, managed to get me referred straight away to the RAH in Paisley. Dr Perret was polite, courteous and very professional throughout.

The call taker was also very polite and courteous to my wife which took the pressure off her considerably. 

I would like to thank Dr Perret and all the staff at the consulting rooms for such a positive patient experience. A huge positive for NHS Scotland. 10/10. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 7 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 27/02/2025 at 12:23
Published on Care Opinion at 12:23

picture of Kevin Torbet

Dear paulodavinci

Thank you for sharing your positive experience with us. We are delighted to hear that you received a thorough and professional consultation from Dr Perret at the Consulting Rooms in Paisley. It’s fantastic to know that his care and attention helped facilitate your prompt referral to the Royal Alexandra Hospital in Paisley.

We also appreciate your kind words regarding the call taker’s support. It’s heartening to know that our staff's professionalism made a positive impact on both you and your wife, especially during a potentially stressful time.

Your feedback is invaluable to us, and we will be sure to share your comments with Dr Perret and the rest of the team. Thank you for highlighting the efforts of NHS Scotland staff in delivering excellent care. We are grateful for your recognition and are pleased to hear that your experience was a positive one.

Thank you once again for your feedback, and we wish you all the best with your ongoing care.

Kind regards

Kevin

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