"Putting the wrong type of person on switchboards"

I am having to make calls to Urology for my elderly mother, as she's profoundly deaf and cannot use a phone, nor does she do anything online from fear of being scammed by fake links and url's.

On ringing the urology appointments line I am answered by a person of foreign language, who isn't capable of spell the most basic of english names and addresses.

Despite 2 calls and going online on-behalf of my mother to change an unsuitable appointment it appears nothing has happened, and she's till got the first un-useable appointment she cannot get there for....

The hospital needs to employ foreign people Yes! But to have someone answering the phone who cannot spell properly, doesn't understand what is said to them in english, just needs to change it is not even slightly suitable.