It's only been the second time I've required to see a GP at Waverley Medical Practice. In the current climate I am astounded by how caring all staff are. I felt very valued, understood and not judged any time I interacted with admin staff.
The GP gave me time, I did not feel rushed and respected all my requests which were granted. I have been used to being judged and spoken to in an uncaring manner previously. It's not the actions or outcomes of the appointment, but the fact I was listened to and acknowledged without judgement.
No wonder your practice and staff have won awards. Absolutely amazing, I have to say and you deserve more awards.
Thank you so much to Mary and the other admin staff working, but particular to Dr. Mahesh and Dr. Montgomerie. I feel very lucky and I am very grateful.
"I was listened to and acknowledged without judgement"
About: Borders General Practices Borders General Practices
Posted by Grateful Grandson (as ),
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Update posted by Grateful Grandson (a service user) 3 months ago