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"Supportive and reassuring care"

About: The Grange Group Practice

I have been at this practice for over two years now. I have complex care needs which involves regular contact with changing symptoms and resultant investigations both at the practice and in the various NHS hospitals in the local area. I’m often faced with anxious times waiting for external appointments and results from tests but I have found this practice to be 100% in my corner throughout. Nothing is ever too much trouble and everyone is polite ands respectful at all times. The facilities are wonderful. I usually have access to disabled parking spaces which makes dealing with a wheelchair so much easier. The building is fully accessible which makes attending appointments less daunting. I am amazed at the facilities available at the surgery which have included things like ultrasound scanning and minor surgery to remove a lump from my head. I am truly delighted with my choice to move here. My last practice wouldn’t install a simple threshold ramp for me to access with my wheelchair which meant struggling to manually access with the wheelchair. I had been a patient there for 33 years, but that made no difference. The Grange is consistently overachieving my expectations and provides me with unrivalled healthcare. Thanks you to everyone who contributes to the hard working team. This is the standard of healthcare most NHS patients could only aspire towards. Long May it continue!

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Response from The Grange Group Practice 4 months ago
The Grange Group Practice
Submitted on 18/02/2025 at 11:33
Published on nhs.uk at 11:33


Dear J Dane

Thank you for taking the time to leave this concise review and in-depth insight into your recent experience. The team will be delighted to know how we compare with other practices, and that we are meeting your expectations. We are all fully committed to delivering an excellent service for patients and your feedback will inspire and motivate us all.

Kind regards,

DS

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