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5 star treatment

Posted By Carolinamoon1959

"5 star treatment"

About: Western General Hospital / Physiotherapy Western General Hospital / Stroke Service

(as the patient),

I recently took a mini stroke and was taken into the western  general hospital to observation ward then to stroke ward 71.

From the consultants, nurses, carers, cleaners, physios I received 100% treatment. All staff were great.

When I got a bit upset, they took the time to sit with me although they were always busy. To all the staff on ward 71, I take my hat off to you.

Thank you for 5 *treatment really helped with my recovery the help they gave every patient  was great,  all staff even the cleaners were great took time to chat  although they were always busy, this definitely  helped with my recovery.

Usually when getting discharged you wait in waiting area, not in ward 71. You are kept your room till discharge offered transport home.

Physios worked hard with me and so did I they made it easy when got tired doing physio.

Thanks you to every member of staff on ward 71.

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Responses

Response from Claire Palmer, Associate Nurse Director, Western General Hospital, NHS Lothian 2 months ago
Claire Palmer
Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 16/02/2025 at 13:49
Published on Care Opinion at 13:49

Dear Carolinamoon1959

Thank you so much for taking the time to provide such lovely feedback for all the team in ward 71.

I am pleased to hear you are now home and wish you all the very best with your recovery.

I will be share your feedback with the team and I know they will appreciate your kind words.

Thank You

Claire

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Response from Orla Prowse, Physiotherapy Head of Service, Acute Division (Adults), NHS Lothian 2 months ago
Orla Prowse
Physiotherapy Head of Service, Acute Division (Adults),
NHS Lothian

Submitted on 18/02/2025 at 18:03
Published on Care Opinion on 19/02/2025 at 09:00

Thank you Carolinamoon1959,

It's very much appreciated to receive this feedback and we have shared with the physiotherapy team on the Ward 71.

I hope you are continuing to make good progress and wish you well.

Best Wishes,

Orla Prowse, Physiotherapy Head of Service.

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