"Audiology appointment"

I was seen by Rosemary in outpatient audiology at the RVH today. Having been waiting for over a year on the waitlist I was feeling apprehensive that the appointment would be rushed, as this had happened for me at a previous audiology appointment as a teenager. Rosemary immediately put me at ease with her calm approach. I felt listened to and understood by her. She explained everything she was doing and took her time doing so. 

It felt like a relief for someone to actually listen to and empathise with me as a younger patient with hearing loss. Rosemary is an excellent example of a healthcare professional and I would like to thank her for her care today.