"Admitted to PAU with respiratory distress"

My daughter was admitted to children's A&E and then moved through to PAU in respiratory distress. She was extremely poorly and it was a very worrying time. 

For some reason that afternoon the 111 reports weren't coming through so initially we were told by reception we would have a long wait ahead, even with saying my daughter was in respiratory distress and we were advised an ambulance was needed but wasn't available and we would be quicker to drive through.

This is something I believe shouldn't happen again in the future, as my daughter was deteriorating with oxygen levels of 88% on admission and working in health care I was aware of how poorly she was, so I found this comment extremely unhelpful and put more stress and worry on me. Thankfully after highlighting again to the receptionist how poorly she was when she took a turn for the worse in A&E we were seen promptly.

Lorraine was the first to see her and was quick to respond to her deteriorating condition. She kept everyone at ease and my daughter felt safe with her. Gemma also looked after us and made sure we were ok after a pretty traumatic hour. The Dr in A&E was great too.

When we moved through to PAU, we had Ellie looking after us. She was so kind, talked me through everything she was doing and kept a close eye on my daughter all night. The Dr's we spoke to were all really kind, they took the time to make sure my daughter felt comfortable around them and didn't do anything without discussing it with me first. The Reg on that night didn't dismiss my feelings or thoughts and I really appreciated it. 

Thankfully after a few days of being home my daughter is now on the mend. Thanks again for the care we received. Hopefully we won't be back anytime soon but I feel reassured that we would be well looked after if we needed to attend again.