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"Awful Surgery – Constant Issues with Repeat…"

About: E12 Health

This is the worst GP surgery I’ve ever experienced. For over a year, I’ve struggled every month to get repeat prescriptions for my parents. They never process them on time, and when I call, the staff refuse to listen and just repeat scripted responses like a tape recorder. Despite raising complaints with NHS services and speaking to their manager, nothing changed. I’ve had to rely on 111 every time to get what we need. I’m finally switching surgeries, but this has been a truly awful experience. Avoid at all costs.

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Responses

Response from E12 Health 3 months ago
E12 Health
Submitted on 13/02/2025 at 15:33
Published on nhs.uk at 15:33


Dear Patient,

We’re very sorry to hear about your experience, and we appreciate you taking the time to share your feedback.

We understand how frustrating prescription delays can be, and we would like to investigate this further. Please contact our practice directly on 0203 325 9888 to speak to one of our Managers so we can discuss your concerns in more detail.

Church Road Health

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