"Great Telephone Queue System"

About: The Loughton Surgery The Loughton Surgery Essex IG10 1SZ

Posted via nhs.uk 4 months ago

Im very happy how the new queueing system are in use. Call like 08:22 in tbe morning. Was told by he call system there more than 30 people before my call is answer. I can given the option to hang up, than practie will call me back when it my turn. 08:51 got a call back, also book a slot for the same day for GP. Im very please with the system and the GP and Nruse in the practie.

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The Loughton Surgery

Submitted on 12/02/2025 at 15:29

Published on nhs.uk at 15:30

Dear Jason,
Thank you for your wonderful feedback! We're delighted to hear that you're happy with our new telephone queue system and that it made your experience smoother. Our goal is to make accessing care as convenient as possible, so we're glad the callback option worked well for you.
It's also great to know that you were able to book a same-day appointment and had a positive experience with our GP and nurse team. We'll be sure to pass along your kind words to them.
Wishing you good health!

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