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"They were so kind and empathetic"

About: Western General Hospital / Edinburgh Breast Unit (Ward 6)

(as the patient),

I attended ward 6 day bed area for surgery and just wanted them to know they made what was a worrying time for me so much easie. The staff I met, Rachel and Tamara were so kind and empathetic and put me at ease. Inga in the Mammography Dept. was also kind and reassuring. The theatre staff were amazing, kind, professional and caring. Especially Stephanie who held my hand throughout the procedure. (Apologies for swearing 🥴)

Also the heart pillow I was given to take home, made and kindly donated by volunteers was a godsend .. what a lovely gesture.

I would be grateful if you could pass on my heartfelt thanks to all involved including Kenny (surgeon) and his assistant. What an amazing team! Thank you. 

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Responses

Response from Claire Palmer, Associate Nurse Director, Western General Hospital, NHS Lothian 3 months ago
Claire Palmer
Associate Nurse Director, Western General Hospital,
NHS Lothian
Submitted on 16/02/2025 at 14:15
Published on Care Opinion at 14:15


Dear Meandmesh,

Thank you for taking the time to post such lovely feedback.

I am really pleased to hear that the procedure went well and you were supported by breast, theatre and volunteer teams.

I hope you are recovering well and will share your feedback.

Kind regards

Claire

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Meandmesh (the patient)

Everyone was just amazing Claire! What an incredible team. I’m recovering well, thank you.

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