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Nothing was ever too much and I felt well looked after

Posted By DMR2

"Nothing was ever too much and I felt well looked after"

About: University Hospital Ayr / Combined Assessment Unit (CAU)

(as the patient),

Immersive Reader

I had a two night stay within the rapid assessment ward within CAU at Ayr hospital in early February. I received excellent care from all of the nurses, ANPs, doctors and health care support workers and they really could not do enough for the patients. Nothing was ever too much and I felt extremely well looked after.

One negative was the ward was extremely cold, especially overnight. 

Overall, my care was exceptional and the staff showed dignity, respect and a very high level of empathy throughout my stay. 

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Responses

Response from Danielle Henson, Senior Charge Nurse, Combined Assessment Unit, UHA, NHS Ayrshire & Arran 6 months ago
Danielle Henson
Senior Charge Nurse, Combined Assessment Unit, UHA,
NHS Ayrshire & Arran

Submitted on 14/02/2025 at 11:09
Published on Care Opinion at 11:09

Immersive Reader

Dear DMR2

Thank you so much for your kind words. I shall ensure that the staff see your feedback. I am so sorry that it was cold. I will get that looked in to, to ensure another patient doesn't suffer from the cold overnight.

Kind regards

Dannii Henson
SCN - CAU Ayr

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