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Poor communication

Posted By indusfe76

"Poor communication"

About: Fife Community Services / Community Mental Health

(as the patient),

Very poor patient communication, lack of patient involvement in their care.  Dismissive attitude of physiatry and one particular thing said by a consultant was that they are not prepared to look back on the patient's medical notes.  Incorrect information sent to my GP which the consultant refused to correct.  Difficulty in maintaining continuity of care due to the staff changes.  Secretary tried to be helpful and was very good.

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Responses

Response from Fiona McGuire, Clinical Services Manager, Adult Services Mental Health, NHS Fife 3 months ago
Fiona McGuire
Clinical Services Manager, Adult Services Mental Health,
NHS Fife

Submitted on 24/02/2025 at 09:25
Published on Care Opinion at 09:27

I am very sorry to read that this was your experience and it certainly is not the type of service experience we would hope to deliver.

I would very much like to look into this for you, however to do so I would require your name and date of birth so I can review with the correct team. If you feel able to do so can you please contact my PA Deborah Rodgers on 01592 643355 ext 23964 to pass on these details.

I look forward to hearing from you

Kind regards

Fiona

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Response from Gillian Malcolm, Lead Nurse, Lead Nurse Adult Pathway Mental Health, NHS Fife 3 months ago
Gillian Malcolm
Lead Nurse, Lead Nurse Adult Pathway Mental Health,
NHS Fife

Submitted on 24/02/2025 at 09:34
Published on Care Opinion at 09:34

Dear Indusfe76

I am sorry to hear that this has been you experience with community mental health services. In order for me to look into this further for you would you be willing to call Deborah Rodgers on 01592 643355 Ext. 23964 and please advise her that your call is in relation to Care Opinion Feedback, please provide her with your name and date of birth and a mobile phone number and we will be happy to take this forward and then contact you and discuss the issues that you have raised. Thank you again for the valuable feedback, we look forward to hearing from you.

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