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"Their calm, efficient nature and knowledge"

About: Northampton General Hospital (Acute) / Neurology

(as the patient),

After having a consultation with Dr Nithi last year, who I found to be kind, thorough and caring, he referred me to the Headache Nurse Specialist, Nurse Angela. After being on the waiting list for quite a few months, I had a telephone consultation with Angela. What a lovely lady. She kindly listened to me without interrupting and fully understood my issues without condescending or judging me (as sadly one Consultant did). After she listened to me, she thoroughly explained how she could help and the process. She made me feel understood and cared for. In my opinion, she was as all medical professionals should be and that is kind, helpful and supportive.

I appreciated her calm, efficient nature and her knowledge. I feel she is a credit to NGH. Also an Admin lady in Neurology were very helpful in getting back to me when I left an answer phone message and assisted me in the best way to contact Nurse Angela because I had a further query. Overall I am extremely impressed with Nurse Angela, Dr Nithi and the Admin team.

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Responses

Response from Sara Francis, Deputy Head of Patient Experience & Engagement, Northampton General Hospital NHS Trust last week
Sara Francis
Deputy Head of Patient Experience & Engagement,
Northampton General Hospital NHS Trust
Submitted on 30/07/2025 at 09:59
Published on Care Opinion at 09:59


picture of Sara Francis

Good morning,

Firstly, we would like to offer our sincere apologies of the lateness in responding to your feedback.

Thank you very much for taking the time to leave such positive feedback on your experience at NGH. Its is so nice to read that you had such great care and communication from Dr Nithi and Angela and that they made you feel listened to and supported.

We shall ensure your kind words are shared with Dr Nithi and Angela.

With kind regards

Sara

Northampton General Hospital

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