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Fantastic service

Posted By listenky47

"Fantastic service"

About: West Scotland Breast Screening Centre

(as the patient),

I would like to extend my heartfelft thanks to the breast screening service in Glasgow. I was screened by a radiographer called Raswana. She was very kind and gentle and put me at ease. She answered all my questions and was able to increase my confidence so I may go ahead with the test.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 19/02/2025 at 13:52
Published on Care Opinion at 13:52

picture of Kevin Torbet

Dear listenky47

Thank you so much for taking the time to share your positive experience of attending the West of Scotland Breast Screening Centre in Glasgow. We are delighted to hear that Raswana provided such kind, gentle, and reassuring care during your screening. It's wonderful that she was able to answer your questions and increase your confidence, making the process more comfortable for you.

Your feedback is incredibly valuable, and we will be sure to pass along your kind words to Raswana and the rest of the team. We truly appreciate your recognition of the care you received, and we’re grateful that the service helped you feel at ease during such an important appointment.

Thank you again for sharing your experience, and we wish you the very best with your health moving forward.

Kind regards

Kevin

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Response from Cat Graham, Operational Superintendent, West of Scotland Breast Screening, NHS Greater Glasgow and Clyde 4 months ago
Cat Graham
Operational Superintendent, West of Scotland Breast Screening,
NHS Greater Glasgow and Clyde

Submitted on 21/02/2025 at 14:21
Published on Care Opinion at 14:21

Dear listenky47

I was delighted to read your very kind comments about your recent experience with us and wanted to take the time to thank you. It is so important for us to hear that Razwana gave you such excellent care and I was so pleased to be able to share this with her today.

I also wanted to thank you for taking the time to highlight your positive experience as I hope it might help others who might be feeling apprehensive about attending for their screening appointment.

With best wishes

Cat Graham

Operational Superintendent West of Scotland Breast Screening

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