"Patients are ignored and so is feedback"

About: Robert Jones & Agnes Hunt Orthopaedic Hospital Robert Jones & Agnes Hunt Orthopaedic Hospital Oswestry SY10 7AG

Posted via nhs.uk 5 months ago

I want to feedback from my personal experience - but that is deemed too serious. Now I cannot feedback in a more general way. The service is overstretched. Neither nurses or consultants are available for feedback. I had to demand and wait a month to get to see my X-rays and blood results and yet they are very pertinent to my care. it seems no one looks at my results and I am left in a black hole of despair.

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Robert Jones & Agnes Hunt Orthopaedic Hospital

Submitted on 03/03/2025 at 15:06

Published on nhs.uk at 15:06

Dear patient
Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. I sincerely apologise for the delay in providing a response to you.
I am very sorry to learn of the problems that you experienced here. If you do wish to discuss your concerns further, please feel free to contact the PALS Department on 01691 404606, or email us on rjah.pals.office@nhs.net.
Once again, many thanks for your comments.
Kind regards,
Kayleigh Aris
Clinical Governance Admin Assistant

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