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The support provided was absolutely outstanding

Posted By plutofw97

"The support provided was absolutely outstanding"

About: Clydesdale Locality Support Service / Home Assessment Team Lanark ICST (Community Nursing, Physiotherapy, Occupational Therapy) / ICST (Community Nursing, Physiotherapy, Occupational Therapy) Clydesdale

(as a relative),

Just after Christmas my Mother took unwell, post 2 breast Cancer surgeries and Radiotherapy, she was in so much pain she almost was unable to walk, up most of the night struggling to cope with the pain in her legs requiring 121 Family care 100% of the time.

Post a visit to A&E on New Years Eve - the support the home nursing team provided was absolutely outstanding, this care then moved to Social work and Occupational Therapy (Lee specifically) who also assisted in getting Mum back to being independent in her own home. No words can convey how much my entire family are indebted to all of this Team!!!! Thank you very much indeed!!!!!

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Responses

Response from Roger Kincaid, Occupational therapy and Sensory support manager, OT, SLUHSCP 3 months ago
Roger Kincaid
Occupational therapy and Sensory support manager, OT,
SLUHSCP

Submitted on 14/02/2025 at 11:16
Published on Care Opinion at 12:42

picture of Roger Kincaid

Thank you for taking the time to share your experiences at what must have been a traumatic time in your family life, made all the more pressing at that time of the year. It is doubly satisfying therefore to hear that your mother's transition from hospital back to her home setting was achieved with the right care and support being provided at the right time and by the right people, enabling her to get back to being independent at home.

From what you describe, this appears to have eased both the associated demands and concerns of the wider family also. Hearing this outcome and your experience is very rewarding to all staff involved in providing their care and support role within integrated services. We will ensure that the associated staff and teams are therefore made aware of your kind comments.

Hope that your mother's recovery and independence has continued to be as optimal as it can be since coming home.

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Response from Karen Connor, Service Manager, Clydesdale Locality, South Lanarkshire University Health & Social Care Partnership 3 months ago
Karen Connor
Service Manager, Clydesdale Locality,
South Lanarkshire University Health & Social Care Partnership

Submitted on 20/02/2025 at 18:49
Published on Care Opinion at 18:49

Good evening plutofw97,

I am sorry to hear of your mother’s recent ill health and do hope that she continues to progress in her journey to better health.

Thank you for taking the time to share your experience with us.

I am delighted to hear of the care and support provided to your mother by the community nursing and Occupational therapy team.

I will ensure that the team, and Lee in particular receive this thoughtful feedback. I know they will be delighted to hear of the impact they had on both your mother’s recovery and the family as a whole.

Kind regards

Karen

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Response from Catherine Brown, South Care Group Lead- South Lanarkshire Community and Neurological Services, Outpatient Service - South Community & Neurological OT, South Lanarkshire University Health and Social Care Partnership 3 months ago
Catherine Brown
South Care Group Lead- South Lanarkshire Community and Neurological Services, Outpatient Service - South Community & Neurological OT,
South Lanarkshire University Health and Social Care Partnership

Submitted on 24/02/2025 at 09:02
Published on Care Opinion at 09:02

picture of Catherine Brown

Hello plutofw97

Thank you do much for taking the time to share your story on Care Opinion.

I am delighted to hear about the positive impact the team has had for your mother and your family.

The feedback of those who use our services is the most important of all to us and the team will be delighted to hear that they have made such a difference and we will make sure that this feedback reaches Lee and the team.

I wish both you and your mother well and hope that the coming days bring further positives for her.

With very best wishes

Catherine

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Response from Danielle Thomson, Operations Manager, Home Assessment Team, South Lanarkshire University Health and Social Care Partnership 3 months ago
Danielle Thomson
Operations Manager, Home Assessment Team,
South Lanarkshire University Health and Social Care Partnership

Submitted on 07/03/2025 at 12:08
Published on Care Opinion at 12:45

Thank you for taking the time to share your story and experience and I am delighted to hear the positive impact the various teams input have been able to provide.

Supporting individuals to maximise their independence, choice and control which remaining at home is a priority of South Lanarkshire Council and its health and social care partners and I am thrilled to hear that this approach has made such a difference to your and your mother during a very difficult period.

Kindest Regards,

Danielle

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