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"I was never made to feel like a factory number, I was a person."

About: Royal Devon & Exeter Hospital (Wonford) / Cancer Services

(as the patient),

My cancer treatment started in 2018 with the surgeon, Mr Dunn. He told me that I had Kidney cancer, and after that I didn't take any of the other information in that he told me. So, I arranged for a second appointment with him - he isn't condescending, he is a nice guy. After my surgery, I remember going to a ward, and seeing him there, where he told me that surgery was a success. He didn't need to come to see me but he did reassure me. 

I was given a specialist cancer nurse, Moira. She is direct and forthright. She was always very busy, but whenever I needed her she always got in contact with me; it doesn't get any better than that. She was attentive and listened to what I had to say. 

I was never made to feel like a factory number, I was a person. 

The chemo and radiotherapy started and I remained fit throughout. 

The aftercare has been brilliant. The consultant that I saw in January was very good and was also forthright. That was Dr Prettejohn. 

All in all, what can I say? The NHS and the individuals I saw have done a terrific job. The staff have been brilliant. I've had all the checks I needed and the treatment I have had has been excellent because I haven't asked for any of it. The only issue I had was when I needed a wheelchair once, and there were no volunteers to help. 

There's no way I can complain about the service I have received. I would recommend them, I am still here! 

All departments have been very caring. 

As far as I am concerned, when I walk in to RD&E, a multi-million pound building, I am the important person, and am treated as such. You feel like an individual. The service, without a doubt, is the best there is.

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Responses

Response from Maria Bracey, Macmillan Clinical Lead Personalised Care and Support (Eastern Services), Cancer Services (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Maria Bracey
Macmillan Clinical Lead Personalised Care and Support (Eastern Services), Cancer Services (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 20/02/2025 at 09:16
Published on Care Opinion at 09:16


Thank you for your kind feedback.

I'm so glad you were given time, felt listened too and had great care. I'll share your story with the team, who will be delighted to know they met your needs.

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