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What a well run clinic

Posted By MidwifeSM

"What a well run clinic"

About: Inverclyde Royal Hospital / Breast Clinic

(as a service user),

After a prompt referral from my GP to the Breast Clinic in Inverclyde due to some palpable tissue changes, I was understandably anxious.

I received my appointment 10 days later to the clinic of Mr Musyoka. I arrived a little early to account for parking and was taken early too. 
I was in the very capable hands of ANNP Nicola who explained everything well, examined me sensitively and discussed next steps for ultrasound. 

Going straight to ultrasound I was then seen by Consultant Radiographer Katie and her registrar. Katie’s warm, welcoming manner and excellent teaching style educated both me and her registrar which put me at ease and as a midwife, provided a really helpful analogy about breast tissue that I’ll use in my own practice. 

A reassuring scan and further review with Nicola back at the clinic and I was out with good news in under 90 minutes. 

Knowing the service pressures of the NHS I’ve always held a little extra apprehension about needing to use services but this has just reminded me what a wonderful service we have when it’s really needed properly.

Thankfully, I never needed to meet Mr Musyoka myself but even a welcoming smile from him in the corridor goes a long way for anxious patients and I hope he knows what a well run clinic he is heading. 

Thank you to you all. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 19/02/2025 at 13:44
Published on Care Opinion at 13:44

picture of Kevin Torbet

Dear MidwifeSM

Thank you so much for taking the time to share your positive experience at the Breast Clinic in Inverclyde Royal Hospital. We are so pleased to hear that your appointment was a smooth and reassuring process, especially given the understandable anxiety you were feeling.

It’s wonderful to know that Nicola, the ANNP, was able to provide clear explanations, a sensitive examination, and guidance on the next steps. We're also delighted that Katie, the Consultant Radiographer, and her registrar made you feel at ease with their warm and welcoming approach, as well as their helpful explanations. We’re glad that the experience not only provided reassurance but also offered valuable insights that you can use in your own practice as a midwife.

It’s great to hear that the clinic was well organised, and that you were able to receive your results so quickly, in under 90 minutes. Your feedback about Mr Musyoka and the team speaks volumes about the professionalism and care within the clinic, and we will make sure your kind words are passed along to everyone involved.

Thank you again for your thoughtful message. Your story is a lovely reminder of the positive impact that compassionate care can have, and we’re glad the NHS was able to meet your needs in such a meaningful way. We wish you continued good health and well being.

Kind regards

Kevin

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