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An exceptional experience at children’s A&E

Posted By rhinotg87

"An exceptional experience at children’s A&E"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency

(as a parent/guardian),

My child fell down some stairs and required medical attention for a minor head injury.

I took her to the children’s a&e department at QEUH Glasgow and couldn’t believe how quickly we were seen. Immediately we were seen by the friendliest nurse (Vicky I believe) who was so kind and caring, she had excellent bedside manner. And then moved to another section and cared for by nurse practitioner Karen who could not have been nicer or more caring.

These two people are a credit to the department. The members of reception staff who checked us in were also very kind and helpful.

I am very grateful for the care my child received today from all involved, and so impressed by how quickly we were bandaged up and able to go home. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 19/02/2025 at 11:46
Published on Care Opinion at 11:46

picture of Kevin Torbet

Dear rhinotg87

Thank you so much for sharing your positive experience at our Children’s A&E department at the Royal Hospital for Children. We’re delighted to hear that your child received prompt and compassionate care from our team. It’s fantastic to know that both Vicky and Karen made such a difference with their kindness and excellent bedside manner. We’ll be sure to pass your feedback along to them, as well as to the reception staff who helped with your check-in.

Providing quick, professional, and caring support in times of need is at the heart of what we strive to do, and we’re so pleased to hear that your visit was a positive one.

We wish your child a speedy recovery, and thank you once again for your kind words.

Kind regards

Kevin

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