Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Clinic appointment

Posted By Oncloud9

"Clinic appointment"

About: University Hospital Hairmyres / General Surgery (Ward 5)

(as the patient),

Immersive Reader

I recently attended Mr Di Rollo's clinic as an outpatient, following emergency surgery in October 2024.

I was impressed that I was seen on time despite it being a mid morning appointment.  Mr Di Rollo immediately put me at ease and patiently let me ask a load of questions. He explained everything in detail and ensured that I understood everything he told me. At no point did I feel that I was being rushed and the appointment wasn't stressful at all. I left feeling much happier and more confident with my situation.

I feel very lucky that Mr Di Rollo and Mr Chin were the surgeons who performed my operation. They truly are amazing surgeons with exemplary after care. I owe my life to them and will always be forever grateful for their skills and their concern for my welfare well after the operation. I can't thank them enough.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 14/02/2025 at 12:54
Published on Care Opinion at 12:54

Immersive Reader
picture of Jennifer Montgomery

Dear Oncloud9,

Thank you for sharing your experience in Mr Di Rollo's clinic.

I am so pleased to hear that you were taken on time and everything was explained clearly to you. Understanding and being involved in your medical care can make such a difference to your experience.

I look forward to passing your kind words to Mr Di Rollo and Mr Chin who I am sure will be delighted to hear your positive feedback.

I hope you are keeping well.

Best Wishes,

Jenni

  • 0 people think this response is helpful