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"Professional, knowledgeable and kind"

About: Arbroath Infirmary / Minor Injuries

(as a service user),

After a fall, my ankle was bruised & swollen - I received an appt within an hour of contact with NHS Tayside at Arbroath MIU.

Jen, the nurse who looked after me, was professional, knowledgeable and kind. She carefully examined my foot and determined it was a soft tissue injury.  I was confident that with the comprehensive self-care advice she gave me, I’d be fine. Jen was right - 2 weeks later, my ankle is much better. 

The service was efficient & well organised but Jen made the difference, it was an exceptional experience - thank you! 

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Responses

Response from Lauren Lawrie, Advanced Nurse Practitioner, Angus Minor Injury Units, Angus Health and Social Care Partnership 3 months ago
Lauren Lawrie
Advanced Nurse Practitioner, Angus Minor Injury Units,
Angus Health and Social Care Partnership
Submitted on 13/02/2025 at 10:21
Published on Care Opinion at 10:21


Dear waterss46,

Thank you for taking the time to complete a Care Opinion about your recent attendance to Arbroath Minor Injury Unit. Your opinion really matters to us.

Sorry to hear about your injured foot however it looks like you were well looked after. Jen is an excellent nurse who has worked in Minor Injuries for several years. She always ensures that her patients receive high quality care. I will ensure to forward your kind comments on to her.

Best wishes

Lauren

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