"Joke of a place "

I have reached my limit with this surgery now. Been here all my life and have never known it to be so bad. I can't remember the last time I actually got a face to face appointment. Called this week as had been to hospital for another appointment and was told by another health professional that I must contact my GP straight away and have BP investigated, I told them that my surgery never give me appointments and they said they must and they even wrote them a email. Called surgery asked to be seen today or following day, straight away receptionist says no appointments and can't make advanced appointments!! I would like to know why you can't make advanced appointments anymore? Then she goes on to tell me about how they do things there and how I must call at 8am or try econsult. I'll add that every single time I have tried econsult before I get to finish my name details it tells me it has now closed! It opens at 8am but is full by 8.01! Who is getting to write that quickly? Reception doesn't even ask why I need appointment and won't let me get word in just says call tomorrow.

So I did call dead on 8am, line engaged, kept trying over and over, engaged until 8.40? When I do get through I'm numbered 59 in queue. Then when I get through to receptionist at 9.35 won't give me appointment but can have telephone call! What do you have to have wrong with you to get to see an actual doctor? When doctor calls they are somehow able to make a diagnosis over the telephone. Or the last doctor I spoke to told me to go a&e as be a waste for me to go in to see him. Then when I get to a&e they have hump because they say I shouldn't be there I should of gone to gp. Who are we suppose to go to anymore? Why do gps not need to see a patient anymore? And why do receptionist make the decision over who gets appointments? Awful