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"Staff were warm, professional and reassuring"

About: Victoria Hospital / Day Intervention Unit

(as a service user),

I attended the Day Intervention Unit for a gastroscopy, and I wanted to express my gratitude for the outstanding care I received. From the moment I arrived, the staff were warm, professional, and reassuring, making what could have been a stressful experience much easier.

The nurses and healthcare team took the time to explain every step of the procedure, ensuring I felt comfortable and well-informed. Their kindness and efficiency were truly appreciated. The Nurse performing the gastroscopy - Jennifer and The Nurse who booked me in and the nurse in charge were were all excellent, providing reassurance and expertise throughout. Oh and the best toast obviously.

The level of care, compassion, and professionalism from the entire team was exceptional. Thank you for making my experience as smooth and stress-free as possible.

Thanks for all you do and the amazing care I received.

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Responses

Response from Katie Black, Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL, NHS Fife 3 months ago
Katie Black
Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL,
NHS Fife
Submitted on 11/02/2025 at 13:46
Published on Care Opinion at 13:46


Dear Amanda19,

My name is Katie Black, I am the Senior Charge Nurse in the Day Intervention Unit. Thank you for taking the time to feedback to our team about your experience while attending our unit. I am really glad to hear that the staff made you feel comfortable before, during and after your procedure. I will share your positive experience with all of the staff, who will really appreciate your kind words. we hope you are now well at home.

Thanks again

Katie

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