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Immediately made me feel at ease

Posted By Gill@471

"Immediately made me feel at ease"

About: Queen Margaret Hospital / Outpatients

(as the patient),

From entering the clinic (clinic 4) feeling already anxious I was greeted by Jill who immediately made me feel at ease with her welcome. 

Ashley then took me into a room and explained the procedure and what would be happening during my visit.  She was very thorough explaining in detail and answering any questions I had. 

Dr Monaghan then did the same and I felt at home with them all .  One of those procedures that needs to be done and you have to drop your pride at the door. These guys are a credit to the NHS, thank you for being there and for me on that day.  Hats off to you all xx

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Responses

Response from Angela Glancey, Clinical Nurse Manager, Medical Directorate, NHS Fife 3 months ago
Angela Glancey
Clinical Nurse Manager, Medical Directorate,
NHS Fife

Submitted on 24/02/2025 at 13:12
Published on Care Opinion at 13:12

picture of Angela Glancey

Dear Gill@471

Thank you for taking the time to get in touch with us, I am sorry it has taken us time to respond.

Thank you so much for sharing your thoughts with us and I am so happy to hear it was a positive experience for you. As a team we always want to ensure patients feel comfortable and cared for within the service and to hear you felt at ease and all staff were welcoming is really great to hear.

I will ensure your feedback is shared with the team and if there's anything else you’d like to share or discuss, please get in touch.

Best wishes

Angela Glancey

Clinical Nurse Manager Outpatients

Acute Services Medical Directorate

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Response from Ashley Stewart, Lead Colposcopy Nurse, Outpatients, Queen Margaret Hospital, NHS Fife 3 months ago
Ashley Stewart
Lead Colposcopy Nurse, Outpatients, Queen Margaret Hospital,
NHS Fife

Submitted on 10/03/2025 at 12:28
Published on Care Opinion at 13:06

Thank you so much for your kind review and it was a positive experience for you. As a small team we do strive to ensure that patient's are well informed and are cared for throughout their experience.

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