"An exceptional experience"

Hello,

Thank you for taking the time to provide this valuable feedback, regarding your recent experiences at the National Treatment Centre. Patient feedback is vital, as this allows our team to reflect on our clinical practice, identify areas for improvement and adapt our service. We put patients at the centre of every decision made, to help to promote positive patient journeys and provide patients with the opportunity to have the best outcomes possible.

Having a surgical procedure can be a scary and daunting experience. Therefore, as a team we hope to keep patients calm and relaxed, through good communication and effective team working. Hence, it is rewarding to know that you felt welcomed on arrival, that you were kept informed and that staff provided you with reassurance in a time of need.

It is great to hear that you felt the facilities and clinical area was clean and well organised. We aim for high standards of care, as we are always striving for clinical excellence. Therefore, I appreciate your recognition of this.

I will share your kind words with the National Treatment Centre team and I am sure they will be delighted with your feedback. Our team takes great pride and satisfaction in their roles and they will be thrilled that they have had a positive impact in your life, twice.

Wishing you all the best with your continued recovery.

Take care,

Briony Klos

Senior Charge Nurse

National Treatment Centre Ward