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"Great reception, but the doctor was rude"

About: Central Middlesex Hospital

I went due to the flu, constant headache, body pain, and an extreme pinning sensation below my shoulder bone, all of which made me exhausted and stopped me from working at my new job.

The doctor was not only rude, but also shouted at me for not doing a COVID test. I didn't have a kit, it took all my energy to even walk around or go to the hospital, and there were no open slots at my GP for two more days.

The doctor talked and behaved like I was lying. He said that there was nothing on my back, until I repeated a few times that I had pain there. I tried to explain the type of pain, but he didn't listen and talked as it could be just on the skin.

Doctors should be more empathetic towards people suffering, and also listen to them a bit. I left the hospital with no prescription, no tests and an increased headache and exhaustion.

I took the COVID test, it was -ve, and the pain has increased now it is in the flesh, I have an appointment with my GP after a few days, hopefully it won't become worse.

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Responses

Response from Leanne Fernandes, Patient Experience and Engagement Lead, London North West University Healthcare NHS Trust 4 months ago
Leanne Fernandes
Patient Experience and Engagement Lead,
London North West University Healthcare NHS Trust
Submitted on 14/02/2025 at 10:32
Published on Care Opinion at 10:32


Dear Service User,

Thank you for sharing your experience, It sounds incredibly frustrating and disheartening, especially when you're already feeling so unwell.

As you have raised a few concerns about your care, we would advise you to speak to our PALS team should you need to take this further. They can be contacted on LNWH-tr.PALS@nhs.net.

I hope your appointment with your GP will provide some clarity and a path toward healing. In the meantime, please take care of yourself and rest as much as you can.

If the pain continues to worsen, or if you start experiencing any new symptoms, don’t hesitate to seek further medical advice. I really hope you start feeling better soon and that the situation with your health improves.

Best Wishes,

Leanne Fernandes

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