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"The care received by our dear Mum."

About: Integrated Community Services Service Delivery Unit / City Side Neighbourhood Team

(as a relative),

Mum has all the frailties of old age; in particular she has AMD and suffers with Charles Bonnet syndrome. This manifests itself in ‘seeing’ things that aren’t there. (Her brain fills in the gaps left by her blindness, usual many small active children.)

After a UTI a year ago, she was nursed back to good health by the Cityside team of wonderful people, too numerous to mention by name. Each one deserves praise.

A year on and at home with private live-in care, she has celebrated her 99th birthday before becoming poorly again. Once more the team has stepped in to keep her from hospitalisation and the family is hugely impressed and grateful for their professionalism and consistency of care provided. 
Nothing is too much trouble and their calm and reassuring manner truly awe inspiring. Mum is treated with great respect and has maintained her dignity at a very challenging time. There has been no condescending tone when she has talked about her hallucinations and good humour has prevailed. 
Mum is at home where she wants to be and this would be impossible without the Worcester Cityside Team’s expertise and kindness. 
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Responses

Response from Susie Evans, Clinical Lead Nurse, City Side Neighbourhood Teams, Herefordshire and Worcestershire Health and Care NHS Trust 5 months ago
Susie Evans
Clinical Lead Nurse, City Side Neighbourhood Teams,
Herefordshire and Worcestershire Health and Care NHS Trust
Submitted on 11/02/2025 at 10:01
Published on Care Opinion at 10:32


Thank you so much for your wonderful feedback for the care Cityside Team has provided to your mum. What you have described is exactly what we aim for as a team. We are glad you have had such a positive experience and that the care has meant your mum has avoided hospital admission and remined at home which is where she wants to be. I will ensure your feedback is shared with the team- I know they will all be delighted.

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