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"The excellent care we received"

About: Craigavon Area Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

Our grandson fell at home at the beginning of February and broke his elbow. We arrived at the hospital after 4pm to make our to a&e we spoke with an ambulance man who advised us where to go to get to children's emergency care. The few words of direction made us feel at ease immediately.

Children's emergency care from the moment we stepped in we could see it was extremely busy. We were seen very quickly the staff were incredible all the  nurses and the doctor that cared for my grandson are a credit to Craigavon hospital. He was moved to the Royal for surgery later that day and is doing well.

Thank you so much for the care and attention we received it was much appreciated at a very worrying time.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 4 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service
Submitted on 17/02/2025 at 10:15
Published on Care Opinion at 10:15


picture of Neil Gillan

Good morning saturnrx47,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was heartening to learn of the support provided by the paramedic. As an organisation we are committed to consistently showing compassion, professionalism, and respect for the patients we care for. I hope your grandson is recovering well.

Best wishes

Neil

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Response from Stacey Hardy, Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate, Southern Health and Social Services Trust 4 months ago
Stacey Hardy
Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate,
Southern Health and Social Services Trust
Submitted on 04/03/2025 at 09:45
Published on Care Opinion at 09:45


Thank you for taking the time to share your recent experience of the care your son received in the pediatric area of the emergency department at CAH. I will share with the pediatric team. I hope your son is recovering well following his surgery.

Stacey

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