"Great hospital but not so good experience"

I have gave birth in Tunbridge Wells Hospital Pembury on 5th of September. I had to go into the hospital earlier as they induced me on the 3rd of September.

Unfortunately it didn’t work and I had a C-section on the 5th of September.

The maternity unit and the surgery was really great everybody was very kind, polite, professional and caring just what a new mum needs. As soon as my daughter was born, our midwife took very good care of us, couldn’t be more grateful for her. Also the night nurse was super helpful and kind to us. I gave birth on 5th September afternoon, in the morning 8am without any checks they were telling me to prep because I’ll go home.

I barely could stand up and walk till the toilet and my baby didn’t have the top to toe check and hearing check. I was really uncomfortable with it and I said let’s see how my little one will be. The nurses were telling me this 2 times and I was really unsure about it as I had no support at home just my husband who had to work on an urgent matter. In the third attempt a young junior doctor came to the room, he was basically kicking us out, saying I need to go home as I’m fine and they need more beds, it was 11 o’clock in the morning not even 24 hours after my C-section, no checks on the baby. He threaten me that if I don’t go home I will get infection and Covid as it’s a high risk to stay there. He was extremely rude and unprofessional! when he and a nurse came to the room didn’t knock and I was breastfeeding. I don’t mind but they should knock on the door before entering. They stressed me out so much that I couldn’t stop crying for an hour, obviously they came to the room when my husband wasn’t with me. I felt extremely vulnerable and sad, as a new mum the stuff should show support and care. He has to learn sympathy and to be polite, professional with people. This experience really made my postpartum experience negative and leaving with bad memories.

The hospital is great, we had our own room and maternity unit and surgery is amazing, but the postpartum unit needs to improve. We’re not just a number and headcount for beds, what the doctor did that day was wrong. I really hope that this feedback will be taken and they will improve how to treat people in the hospital.