"Doctor is not the same as practise"

I refuse to comment because my GP is great but your practise is awful. I use email to communicate because the phone keyboard is too small. But whilst you will email me a code you do not allow me to use email. Nor speak or contact my own GP. I am a recent liver transplant patient and I phoned asking for an urgent appointment with my GP and was told she has two tomorrow but you can’t have either because you have to get in the queue tomorrow. Phone is useless at 8am and one site often takes calls before the other. I am in recovery and my wife had to queue at 7am to get me an appointment. You deflect patients who ask for an urgent appointment by saying ring 111 or 999. It’s a mess