"Booking system"

About: Kennet and Avon Medical Partnership Kennet and Avon Medical Partnership Marlborough SN8 4BY

Posted via nhs.uk 3 months ago

This practice needs to join the digital age properly. In contrast with my dentist, who sends me endless appointment reminders, this practice sends none. Surely text reminders, which are easy to send, would stop most non shows. I never miss my dental appointments, but today I missed my critically important B12 injection today, by only 10 mins. My appointment has had to be rebooked. I’m far from happy.

More about:

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Kennet and Avon Medical Partnership

Submitted on 11/02/2025 at 09:40

Published on nhs.uk at 09:40

Dear Colin,
Thank you very much for bringing this to our attention as it appears that we have a glitch in the system which is indeed preventing reminder text messages from being sent. The team are working to rectify this urgently.
Please accept my sincere apologies for any inconvenience you experienced as a result, I am sorry you missed your appointment and had to rebook.
However, it does seem that text messages have continued to send at the point of booking each appointment, so you should have received at least one message from us with the date and time of your original appointment.
Please let me know if I can be of further help.
Kind regards
Suzy Deering
Patients Services and Communications
Kennet and Avon Medical Partnership

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Booking system

"Booking system"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k