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Little care for the smaller things

Posted By Amars

"Little care for the smaller things"

About: Royal Blackburn Hospital

(as a volunteer/advocate),

I am a church visitor not infrequently required to go to Blackburn to visit people. The management has instigated a policy of Reception refusing to say where patients are without a date of birth. I am unable to get this information in an emergency as we are legally unable to store and keep such data. Making visiting difficult impacts on patients' mental health. A complaint was raised, but dismissed.

Truly, there seems to be little care for the smaller things which mean a lot of a great many people. 

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Responses

Response from Melissa Almond, Senior Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 4 months ago
Melissa Almond
Senior Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 11/02/2025 at 08:27
Published on Care Opinion at 08:27

Thank you for taking the time to provide your feedback in relation to your visits to Royal Blackburn Hospital.

I am sorry that you are unhappy and will share your feedback with the relevant staff.

If you would like us to look into this further you can contact the Customer Relations Team by email – complaints@elht.nhs.uk and they can advise on options for raising your concerns.

You can also contact the Patient Experience Team – patientexperience@elht.nhs.uk

Many thanks again for taking the time to provide your feedback.

Melissa Almond

Senior Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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