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"I cannot fault the service and care I have received"

About: Grantham & District Hospital / General surgery Grantham & District Hospital / Trauma and orthopaedics Pilgrim Hospital / Physiotherapy

(as a service user),

I recently had a knee replacement at Grantham hospital . I arrived as instructed at 7.30 and was seen promptly by all medical and nursing staff and was on my way to theatre by 8.30 . Everyone introduced themselves and made sure I understood what was going to happen . 

The theatre staff were exceptional and ensured I understood what was happening at each stage. I went into theatre at 10.10 and was in recovery by 12 and back on the ward by 13.00 with a cup of tea in hand . Once the epidural had worn off I was out of bed with physio in the afternoon . 

Special mention to HCSW Sally on night duty she was wonderful and not only assisted with personal care tasks she brought tea and biscuits ! 

I aimed to go home the next day however my blood pressure thought otherwise so I stayed another night . 

Once home my outpatient appointment arrived by text the same day and the physio department at Pilgrim hospital rang to arrange my appointment. Community nurse appointment was easy to arrange too . The nurse from Grantham rang a few days later to check I had everything I needed and if I was mobilising and pain free . 

I cannot fault the service and care I have received through this journey 

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Responses

Response from Julie Record, Matron, Surgery, United Lincolnshire Hospitals NHS Trust 5 months ago
Julie Record
Matron, Surgery,
United Lincolnshire Hospitals NHS Trust
Submitted on 07/02/2025 at 10:27
Published on Care Opinion at 10:27


Thank you for these amazing comments and I will share with theatres and the hub and especially Sally who is a fabulous team member and she will be thrilled to read this

It’s such a morale boost for us all to read how slick a journey you have had and I hope you are recovering well

KR

Julie

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