"MyCare Patient Portal"

About: Royal Surrey County Hospital Royal Surrey County Hospital Guildford GU2 7XX

Posted via nhs.uk 4 months ago

I got a few texts asking me to sign up to MyCare Patient Portal after a trip to A&E a couple weeks ago. I just signed up, and noticed my allergies were not listed on my health record. I tried to send a clinical message to amend my health record but every time I try to start a new message it says page not found. Please fix this. I did state my allergies when I visited A&E so I'm surprised they're not listed, especially since my blood pressure reading is showing for that day.

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Royal Surrey County Hospital

Submitted on 10/02/2025 at 16:43

Published on nhs.uk at 16:43

Dear Patient,
Thank you for taking the time to let us know about this issue with the MyCare Patient Portal. We apologise for the error message you received. We have passed on your comments to the project leads to review.
Thank you.
Kind regards from the Patient Experience Team

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