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"Paediatric Rapid Response"

About: The Ulster Hospital / Paediatric Inpatient Ward

(as a parent/guardian),

We have just received the most amazing care. After 2 long visits to ED within the last week, my 13yr old daughter (with a diagnosis of Atypical Pneumonia) was referred to pediatric rapid response via GP. We were straight in, seen immediately, no long waits to be triaged or seen by medical staff before any investigations are done. Then to wait at least 2hrs for blood results afterwards.   

Walking onto Ward we were warmly greeted by all staff including student nurse B who was exceptional, in fact all staff were exceptional! Std Nurse W, Dep Sr Nikki, SN Niamh, N/A Laura, Nurse Practitioner Julie.

Treating others how you would like treated yourself- makes the system flow beautifully.

No time was wasted.

Personally I believe more nurse practitioners would reduce waiting times in areas like ED as they could triage and be proactive in investigations sooner reducing hours of waiting.

Thank you so much Short Stay Rapid Response UHD 

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Responses

Response from Hannah Espiner, Ward Sister, Woman & Acute Child Health - Childrens Services, South Eastern HSC Trust 4 months ago
Hannah Espiner
Ward Sister, Woman & Acute Child Health - Childrens Services,
South Eastern HSC Trust

I am the ward manager of POPD and SSPAU

Submitted on 05/02/2025 at 16:09
Published on Care Opinion at 16:22


Thank you so much for your kind words and for taking the time to leave us such a thoughtful review. We always aim to provide the highest standard of compassion and care to all of the patients and families that we work with, and it is much appreciated when someone takes time to give us feedback.

I'm so glad to hear your daughter got the care she needed and I hope she is feeling much better.

I will make sure all the staff involved get this wonderful feedback.

thank you

Hannah

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