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Staff truly did themselves proud

Posted By HappyPatient47

"Staff truly did themselves proud"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre Trauma & orthopaedics / Orthopaedic Outpatient Service

(as a service user),

Wanted to give huge recognition to the amazing NHS Fife Victoria Hospital in Kirkcaldy. I was there recently with a close relative who was getting their assessments before planned surgery. I genuinely cannot praise the staff highly enough, two departments were magnificent as well as the new Orthopaedic building based there (Fife National Treatment Centre for orthopaedics). I also visited the NHS run Dining Room cafe, outside the hospital further up, while I waited on them. Both staff and service superb.

Every single NHS member of staff had a smile as they walked past whilst I was there, helped when I asked for it and chatted while standing. Be they Auxiliary, Nurses, Consultants, Porters, Cleaners, Cafe Staff or security they truly did themselves proud. I know they are under incredible strain but not once in any visit I have had over the past 6 or 7 years have they fell short of superb.

Thank you NHS Scotland, you are wonderful ❤️🏴󠁧󠁢󠁳󠁣󠁴󠁿

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Responses

Response from Porter Manager, Corporate Services, NHS Fife 5 months ago
NHS Fife

Submitted on 06/02/2025 at 11:01
Published on Care Opinion at 11:10

Hi,

Thanks so much for this feedback, its great to hear that Porters played a part in making your patient experience a good one as part of your patient journey.

I will ensure I pass on your gratitude and I am sure all Porters will appreciate to read your comments, best wishes to you and thanks again.

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Response from Yvonne Robson, Senior Charge Nurse, Orthopaedic National Treatment Service, NHS Fife 5 months ago
Yvonne Robson
Senior Charge Nurse, Orthopaedic National Treatment Service,
NHS Fife

Submitted on 06/02/2025 at 15:47
Published on Care Opinion at 15:47

picture of Yvonne Robson

Good afternoon

My name is Yvonne, I am the Senior Charge Nurse within the Orthopaedic Outpatient Department.

Thank you so very much for providing such wonderful feedback. We work exceptionally hard making sure each and every patient and their family is treated as an individual and are given care tailored exactly to their needs. To hear your positive feedback really motivates us to keep working hard.

Smiling is a very warm and welcoming gesture for patients and their families, it is also very good for staff and their wellbeing too. Reading your comments about staff being happy and smiling has really made me feel positive.

I will share your wonderful feedback with all of the NTC Team.

Best Wishes

Yvonne

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