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I could not have been better looked after

Posted By marsmq63

"I could not have been better looked after"

About: University Hospital Wishaw / Emergency Department University Hospital Wishaw / Radiology

(as the patient),

As I walked home from town, a dog which was on the lead, lurched at me biting my leg and I fell to the ground. 

A friend drove me to Wishaw General where after Triage, I had my wound dressed, Tetanus injection and bag of medicine and dressings to take home, plus instructions.

I then went to the X-ray dept to have my shoulder X-rayed and then returned. Where the doctor examined my films, said that I had a small chip on my humerus and gave me a sling to wear. 

From the receptionist nurses, radiographers and doctor I received smiles, care compassion and a “listening ear “ and total professionalism. Each one was caring, informative and totally committed to their jobs. I could not have been better looked after.

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 5 months ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 06/02/2025 at 11:33
Published on Care Opinion at 11:33

Dear marsmq63

Thank you for your comments on this care opinion platform. I am sorry to hear you required to attend the Emergency Department here at University Hospital Wishaw and I am delighted to read of the help and support you received from the team.

Our staff will fully appreciate what you have outlined as your experience as a patient and will be grateful for your recognition of their professionalism and dedication.

I will ensure your comments are fed back to the team

Best wishes to you

Faith

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Response from Sara Riddell, Deputy Radiology Service Manager, University Hospital Wishaw, NHS Lanarkshire 5 months ago
Sara Riddell
Deputy Radiology Service Manager, University Hospital Wishaw,
NHS Lanarkshire

Radiology Department Manager

Submitted on 06/02/2025 at 12:11
Published on Care Opinion at 12:11

Dear marsmq63

Thank you for your lovely comments about your recent visit to hospital. I'm sorry to hear that you had received a dog bit and subsequent fall.

I'm please to hear that the radiographers had showed care and compassion when you attended for your x-ray. I will make sure your feedback is shared with them and am sure it will make their day to hear this.

Our staff work very hard and I'm delighted to hear that they showed such empathy and professionalism with you.

I hope your health is improving and your injuries are healing well.

With warm wishes,

Sara

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