"Top Unit, Top Team, Thank you all"

From entering the building (receptionist) to arriving at ward (ward staff), then all nurses, anaesthetists, physiotherapist, surgeons, the experience was pleasant, calm, relaxing and dare I say it most enjoyable. The level of care I received was excellent/exemplary (when can I come back). This morning I looked online to try and see a staff list so that I could thank them all personally but unfortunately I could not obtain probably due to obvious privacy protocol.

The whole experience was very informative, caring, supportive and much more ‘human’ than the necessary clinical, all the staff are a credit to themselves, their families, their profession and the NHS, I only hope that the employer is as grateful as I am and as proud of the hospital and that particular team like their friends and families are with no doubt.

I honestly hate to single a few people out but I need to give some examples although I would like to mention all my interactions but since the procedure and anaesthetic my name recollection has faded (wish I could rewind and watch again).

Martha welcomed me into the building, I remember Annette when arriving at the ward, all nurses doing checks and ticking boxes were super nice/super helpful and kind, anaesthetist was Aaron, he was a joy and his team later where lovely/wonderful the lady who was telling me about her upcoming family holiday to Florida was particularly great, she even came to visit me in ward to check on me and generally it was that kind of consistent personal interest, care and support that has impressed me and ‘touched’ me in my heart the most. I think it was Pamela who was doing the procedure with Mr. Buchan who spoke to me in the ward and explained everything so concisely and thoroughly, I had some idea or information prior but was completely clear and comprehensive after explanation, excellent doctor/patient communication.

The tea, toast and biscuits were the best I have ever had, who ever made me that and served me, Thank You so much, the level of care and attention in the ward after procedure was exemplary/remarkable, again feel so bad for not remembering names but three excellent women couldn’t have been more helpful and I know some at that late time should have been heading home to their lucky families. One was tall with short brown hair and glasses another was fairly tall with short white hair and handled particularly well a younger more impatient patient called Thomas. In that group I particularly remember Jaqueline, we spoke about ‘Glaswegian’ accents and some personal family stuff (life) and she even escorted me out and got to meet my flustered wee Mammy and my Old Man who had been going ‘round in circles’ in the car, God Love Them, they volunteered to get me as my wife had to be ‘me’ and take my wonderful boy to training.

Hope all staff get access to  this thank you as it’s totally genuine and from the heart, anybody who I’ve missed or not been able to remember their name then accept my apologies. If you were in the Day Surgery Unit recently in early Feb, then hopefully you’ll know what I’m talking about and yes it’s you, all of you involved that I’m grateful and thankful of, there was a wee woman perhaps cleaning staff who kindly helped me locate the toilet and water facilities, as I said everybody on the day was important and special in terms of the experience as they made my day very pleasant, relaxing and memorable. Lastly, can I thank the consultant, who also no doubt appreciates the staff, his team. Thank You Mr. Buchan who has hopefully 🤞 helped me with my uncomfortable knee condition, between himself and Pamela they have know doubt done their very best to help me achieve more or better mobility and discomfort for the future.

Top Unit, Top Team, Thank all you Guys (women & men). 

PS - if I can obtain an E-Mail Address for the Unit then I’ll send a thank you message directly) 👍❤️