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I felt less alone and like I could breathe again.

Posted By LLJJ

"I felt less alone and like I could breathe again."

About: NHS 24 / Breathing Space (Phoneline)

(as a service user),

I spoke to a women from breathing space around 10pm the other night, I have been going through some challenges lately and have crippling health anxiety. Before I called I was in a state, feeling alone and overwhelmed and couldn't stop crying. 

When I phoned I wasn't sure what to say and the listener was very patient let me have a minute to compose myself. We then talked through what was going on and talked about breathing techniques and self care. It was only a 20 minute phone call but the empathy, compassion and understanding I was given made such a massive difference by the end of the call I felt like someone finally understood what I was going through, I felt less alone and like i could breathe again. 

Thank you so much to the listener, may you never forget the difference you make. 

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 4 months ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 07/02/2025 at 10:50
Published on Care Opinion at 10:50

picture of Stephanie W

Dear LLJJ,

Thank you for sharing your story on Care Opinion.

I am sorry to learn of the challenges you have been experiencing lately and I'm so pleased to hear that you received the support you required when you contacted Breathing Space. It’s great to hear that the staff member you spoke with was so empathetic, compassionate and understanding.

I will ensure your feedback is shared with the Breathing Space Team. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

Breathing Space is a confidential service, however If you wish to share some more information with me, then I could try and identify the staff who managed your call and share your Care Opinion story directly with them. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for taking the time to share your story and please do not hesitate to continue using our service for support. We are always here to help and listen.

Best wishes,

Stephanie

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