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"Lovely fast experience through the department"

About: Accidents & Emergency / Phone First Antrim Area Hospital / Minor Injuries Unit

(as a service user),

I called phone first at 8am on Monday morning; I was quickly called back with an appointment at Antrim area for 9am. I arrived, was triaged at 9:05 and sent for an X-ray at 9:30 and a lovely student greeted me to complete my X-ray, she was very professional and made me feel at ease. Then I was given an air cast and exercises for 9:45. 

The hospital staff are all understandably under pressure at this time, but in my experience today I felt listened to and had a lovely fast experience through the department. 

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Responses

Response from Cathy McCoy, Clinical Service Manager, Emergency Medicine, NHSCT 6 months ago
Cathy McCoy
Clinical Service Manager, Emergency Medicine,
NHSCT
Submitted on 05/02/2025 at 10:34
Published on Care Opinion at 10:34


Dear Hmcm

Thank you for the feedback. I will ensure that the staff are made aware. I hope you are on the mend

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