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"Left feeling shaken and uncomfortable"

About: North Down Community Services / Podiatry

(as the patient),

My first podiatry appointment at Bangor Community Podiatry. I was swore at, told personal anecdotes that made me uncomfortable, had my personal life and high security job pried into unnecessary as I felt the details were out of scope of the appointment and were then spoken about in a derogatory manner.

I was given advice on what was called my atrocious posture which included using inappropriate language when telling me I needed to stand with my chest out and stomach in. This was out of scope of my appointment.

I also was spoken to in a rude manner and was spoken over anytime I tried to speak to mention for example I could not stand straight that day as I was in pain with a chronic condition I suffer from. I left feeling shaken and uncomfortable after the appointment, wondering what I had just endured for 50 minutes having wanted to leave after about 5 minutes due to how uncomfortable the situation was. 

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Responses

Response from Ann McBride, Principal Podiatrist, South Eastern Health & Social Care Trust 4 months ago
Ann McBride
Principal Podiatrist,
South Eastern Health & Social Care Trust
Submitted on 05/02/2025 at 11:29
Published on Care Opinion at 12:59


Thank you for commenting on your experience when attending your Podiatry appointment in Bangor Community hospital.

My name is Ann McBride and I am the Principal Podiatrist in the North Down and Ards sector of the trust.

I am extremely disappointed to read about the experience that you had, this is completely unacceptable and I would appreciate the opportunity to discuss this with you further.

Would you mind phoning Bangor Podiatry on 02891475138 and let the admin staff know when would be a suitable time for me to contact you.

Once again please accept my apologies.

Kind Regards, Ann McBride

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