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"Poor service and communication"

About: University Hospital (Coventry) / Urology

(as a service user),

I turned up 25 minutes early for my Urology appointment 

After it was over 25 minutes late I was told the clinical consultant wasn’t in today and that I had to rebook 

Appalling really as I waited 10 months for this Prostate check and this was the 3rd time it’s been cancelled 

But to turn up for an appointment, only to be told that staff weren’t aware there was a clinic on the day beggars belief.

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