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"Amazing care and invaluable service"

About: Forth Valley Royal Hospital / Gastroenterology

(as the patient),

I was diagnosed with proctitis and then this progressed to Ulcerative Colitis. Over the years if it had not been for the quick access to the IBD Nurses Ann and Gillian I would have become much more unwell whilst trying to be seen by my GP or a consultant due to waiting times. The knowledge and skill set that Ann and Gillian have of IBD conditions is extensive. They are very caring and very attentive. Having that direct line where you leave a message and they call you back is an invaluable service that I hope is never taken away.

My condition is still changing and although I have had periods of time where I haven't needed them, knowing that when this changes and they are there gives me peace of mind. I have never doubted their advice or that they are advocating for me in the best possible way with my consultant.

Although I have only had to see Dr Salunke 2 or 3 times over the years he is very caring and understanding also. 

Currently I am speaking with Ann and Gillian regularly due to new treatment and it highlights how amazing their care is. 

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Responses

Response from Claire Kerr, Project Support Worker, Emergency Care & Inpatients, NHS Forth Valley 3 months ago
Claire Kerr
Project Support Worker, Emergency Care & Inpatients,
NHS Forth Valley
Submitted on 11/02/2025 at 12:55
Published on Care Opinion at 15:44


On Behalf of Ann and Gillian I would like to thank you for taking the time to provide feedback in relation to the invaluable service they both provide within the Gastroenterology Team at FVRH. I am pleased to hear that your experience has been positive and that the care and attention towards your condition was of the standard that we all as a service strive to achieve at all times.

I have passed your kind feedback onto both Ann and Gillian, and I again want to express how grateful I am that you have taken time to feedback your experience.

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