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"Horrible customer service/ receptionist"

About: The Practice College Road

The main receptionist is so rude to me . She talks in a very insulting manner. She called me and cancelled my booked appointment and rather than helping me out she give me a month later appointment for my son who is a Asthyma patient. His inhaler is also running out instead of helping and apolpgizing me she behaved so bad, disgusting behaviour.

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Response from The Practice College Road 7 months ago
The Practice College Road
Submitted on 30/01/2025 at 18:04
Published on nhs.uk at 18:04


I’m sorry to hear about your experience with our receptionist. Please reach out to the practice directly and leave your name and contact number. Our practice manager will be happy to get in touch with you to discuss this further. We take complaints seriously and want to ensure your concerns are addressed.

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