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"Blown away with how kind the staff are"

About: Royal Hospital for Children (Glasgow) / Acute Receiving Unit (Ward 2c)

(as a parent/guardian),

My son was admitted to Ward 2c and from the minute we arrived he was made to feel very comfortable and greeted by the lovely staff.

Once up in the morning we had a visit from Angela who works in the play room and is in charge of the kids activities, she had a chat with my son about the things he likes which is Football. In 5 minutes we were given an Xbox with the latest Fifa on it. He was blown away. This really helped him feel relaxed and entertained. 

Later Angela told us where we could pick a few Dvds and gave us a dvd player.

We were telling Angela about my son frantically trying to listen to the football on the radio while being admitted, we were laughing.

I could not believe it when Angela then came back and asked us if we had plans on an upcoming date. We checked his phone calendar and he was free. We were then told she had organised tickets for us to go watch my sons favourite football team's upcoming match. My son nearly fell off his bed with excitement. 

We are blown away with how kind the staff are.

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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 3 months ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 10/02/2025 at 10:45
Published on Care Opinion at 10:45


picture of Coral McGowan

Hi Loveqn48,

What an amazing post to read and thank you so much for sharing your son's excitement and joy with us!

Our team in Day Surgery are amazing - and I'm so glad they were able to warmly welcome you and your son.

Angela is a huge asset to our play service and I'm so proud of the feedback you've provided her with. Our thanks have been shared with her, alongside yours.

I really hope your son enjoys his time at the football and fingers crossed his team does well.

Sending best wishes to you

Kind regards

Coral

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