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"An amazing health visitor"

About: Children and Young People Services / Health Visiting

(as a service user),

Louise is an amazing health visitor - she was so professional and helpful from the first time I met her. As a first time mum I felt I could ask questions, gain helpful answers and not be judged at all for what I did or didn’t know.

Louise was always so interested in my little girl, and I felt she travelled along with us on the early stages of life for my little girl. I was always reassured she was only a phone call away, which I really appreciated.

Louise was proactive when my little girl was born premature and contacted myself and the neonatal unit for updates and to hear how she was - I thought this was so lovely.

The trainee who came along on a few visits was also very professional and I believe she will also be a great health visitor. I appreciated that Louise asked first about Sara attending too which I thought was very courteous.

Plenty of resources were also made available on areas such as safe sleeping, weaning and routines.

Overall as a new mum I found the Health Visiting Service a very positive one and look forward to future visits along the milestones of my little girl's early life and the support available is great.

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Responses

Response from Suzanne McLoughlin, Lead nurse for health visiting and MDT, Children and Young People's Directorate, Southern Health and Social Care Trust 9 months ago
Suzanne McLoughlin
Lead nurse for health visiting and MDT, Children and Young People's Directorate,
Southern Health and Social Care Trust

I am the lead nurse for health visiting within the Newry and District GP federation

Submitted on 03/02/2025 at 08:38
Published on Care Opinion at 08:38


picture of Suzanne McLoughlin

Hello Blakely556, thank you so much for taking the time to put your experience down on our feedback link.

Firstly congratulations on the birth of your daughter, it is a very stressful time, when your baby arrives earlier than expected and Louise has demonstrated all of the qualities and attitudes that as a service we aim to deliver on. It is very important to have someone you can develop a trusting and respectful relationship with when you are experiencing all of the stress and anxiety that goes with you little girl arriving early.

I am delighted to hear that Louise's communications with you where so courteous and that you were advised when she would be bringing out a trainee health visitor, thank you for facilitating this experience for Sara, as it is so important that our students are able to see the full range of public health nursing. It is always a privilege to enter a family home and as a service we are so grateful to your family for facilitating this learning experience for Sara.

I am glad that a wide range of resources has been made available to you and am sure that Louise will continue to walk alongside you on your journey as a parent to support you as your little girl grows and develops.

Best wishes to your family

Suzanne

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